I placed my order for aTornado-Off Road, Refurbished(Grade A, 95%) on 12/19/2023 order #6077 for $559.00. I have the receipt and was directed to track the purchase and order via the app Shop. On 01/05/2024 I received noticed that the shipment was finally taking place. Based on the tracking via Shop and UPS, the only thing that has occurred is a label being created. Nothing has taken place since then. During this process since 12/19/2023, I have emailed Skatebolt approximately 8 times and have never seen a reply message. So, it's ridiculous for me to write a review on a product I have yet to receive? Apparently, the internal lines of communication of Skatebolt are not talking. Without having the capability to call Skatebolt, the customer is left with only one means to communicate (email) and based on my experience that method is unreliable. As the customer, I chose to purchase an electric skateboard for one of my sons as a Christmas present, directly with/thru Skatebolt and not Amazon, based on the quality of the other Skatebolt product we have and also to directly support small businesses. Sadly, I believe that was the wrong approach and decision on my end. Please respond to this message with the details of when I will receive my purchase or I will work through my credit card to cancel and delete the purchase.
